Frequently
asked questions

Product & Care

The One Bottle is made from partly recycled 18/8 food grade stainless steel and food grade silicone. One Bottle is 100% BPA free.

The One Bottle keeps your cold drinks cold for 24 hours and hot drinks warm for 12 hours.

No sweat around here! The One Bottle is double-walled vacuum insulation keeps the outside of the bottle condensation free.

No! This can damage the pressure in the double-walled vacuum insulation. (Not to mention blow up your microwave.)

Everything at The One Movement come 100% plastic free! Your One Bottle(s) comes in a cardboard box which snuggly fits the One Bottle and will likely have an outer box for shipping.

All of our packaging boxes and dunnage is 100% recyclable or compostable. Packing peanuts are starch based and can be dissolved in water.

The One Bottle is for everyone, it's for those who are consciously aware that we have a plastic problem around the world and we must act accordingly. We want every customer to feel proud of the positive impact they've made with One Bottle- not just on our planet, but on a waste collectors family.

We do not recommend putting your One Bottle in the dishwasher. We suggest using warm soapy water and a reusable washcloth or brush. We recommend you clean the bottle regularly to prevent smells. (Pro tip: water bottles generally start to smell bad when they are used for things other than water- for the best experience, keep your water bottle, your water bottle).

If you’re kind to it, One Bottle should last the rest of your life. But if you feel your bottle is at the end of its life, the good news is the One Bottle is 100% recyclable. Separate the steel and silicon parts and recycle according to your local recycling guidelines

Impact

For every One Bottle sold, we commit to removing 20kg/44lbs of plastic from Ocean waterways. That’s the equivalent of over 2000 plastic bottles (based on 500ml single use PET bottles). The plastic collected is then recycled into building materials with our partners Plastics For Change. These building materials are then used to build houses for the waste pickers and their families. We aim to build 100 homes in the Namma Mane project.

Plastic collected by the waste collectors is sorted at the local recycling centre. Whatever plastics can be recycled and is sold for goods at a competitive price to compete with virgin plastic.

Whats left is the hard-to-recycle plastics like LDPE (Low density Polyethylene). The lowest quality plastics that have no where to go... Until now! That hard-to-recycle LDPE gets highly compressed to make solid durable building material. These materials are how we make the houses for our waste collectors family. We're turning the lowest quality plastics into something of the highest value; a home for a family.

Shipping & Returns

We do our best to ship your order within 1-2 business days of purchase. Exceptions may occur if there is a question regarding your order, in which case we will contact you directly. If you have questions about your order, please contact us at hello@theonemovement.co.  For domestic standard shipping in the US, one should expect 3-7 business days from the shipping date.

US shipping - $7.99

UK shipping - £4.99 ($6.75)

We currently ship to the UK and North America.

We offer free shipping of over $60 in the US & UK. 

We offer a full refund or exchange if within 30 days, providing the bottle has not been used or engraved and is returned in its original packaging. Please email us on hello@TheOneMovement.co should you need any assistance on how to get the bottle back to us. One we receive your bottle and verified it is in perfect unused condition we will issue your refund, exchange or store credit. Returns will be at customer expense- we are unable to offer free returns.

We review and quality check every single one of our bottles but if your One Bottle has a manufacturing defect we will replace it for you once the original has been returned to us. Defects include but are not limited to: micro leaks, rough welds and damages sustained prior to first use.

We love feedback and welcome any ideas and suggestions on how you would like to see the One Bottle improve.

Policies

Your privacy is important to us. You can view our complete privacy policy here for full details on how we use the information we collect.

You can view our full terms and conditions here.

Wholesale, Co-brand, Corporate Gifting

Yes, you can email us hello@theonemovement or go directly to our co-brand page and fill out the form.

The minimum order quantity for engraving is 50.

1. Fill in the online form here

2. We will email a request for your your colour preference, corporate logo in a SVG format and send you an image of your logo on the bottle for confirmation.

3. We will confirm the order via email and attach an invoice

4. Once payment is received, we will start with the etching process and deliver to the agreed address(es).

5. You receive your One Movement certification that validates your impact.

Use this text to answer questions in as much detail as possible for your customers.

Still have questions?

You can email us at hello@theonemovement.co